Operations supervisor - our new branch in Karak:
OTS is looking for an experienced and motivated operations supervisor to join our logistics team. As an operations supervisor, you will be responsible for overseeing the daily operations of a specific warehouse/hub.
Responsibilities
Plan, organize and coordinate the daily operations of the warehouse, including receiving, storing, picking, packing and shipping orders
Monitor and manage inventory levels, ensuring accuracy and availability of stock.
Supervise, coach and motivate warehouse staff, assigning tasks and resolving issues.
Enforce safety and quality policies and procedures, ensuring compliance with company and legal regulations.
Track and report on key performance indicators (KPIs), such as productivity, efficiency, quality
Identify and implement opportunities for improvement and cost reduction.
Qualifications
Minimum 3 years of experience as an operations supervisor or similar role in a logistics or warehousing environment.
Proficient in Microsoft Office and warehouse management software (WMS).
Knowledge of logistics principles, practices and regulations.
Excellent leadership, communication and interpersonal skills.
Strong organizational, analytical and problem-solving skills.
Ability to work under pressure and handle multiple tasks in a fast-paced environment
Operations supervisor - our new branch in Aqaba:
OTS is looking for an experienced and motivated operations supervisor to join our logistics team. As an operations supervisor, you will be responsible for overseeing the daily operations of a specific warehouse/hub.
Responsibilities
Plan, organize and coordinate the daily operations of the warehouse, including receiving, storing, picking, packing and shipping orders
Monitor and manage inventory levels, ensuring accuracy and availability of stock.
Supervise, coach and motivate warehouse staff, assigning tasks and resolving issues.
Enforce safety and quality policies and procedures, ensuring compliance with company and legal regulations.
Track and report on key performance indicators (KPIs), such as productivity, efficiency, quality
Identify and implement opportunities for improvement and cost reduction.
Qualifications
Minimum 3 years of experience as an operations supervisor or similar role in a logistics or warehousing environment.
Proficient in Microsoft Office and warehouse management software (WMS).
Knowledge of logistics principles, practices and regulations.
Excellent leadership, communication and interpersonal skills.
Strong organizational, analytical and problem-solving skills.
Ability to work under pressure and handle multiple tasks in a fast-paced environment
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Customer Experience Manager - Amman
OTS is looking for a customer experience manager to lead the customer service team and ensure that OTS provides exceptional service to clients. As a customer care manager, you will be responsible for overseeing the daily operations of the customer service department, managing customer inquiries and complaints, and developing and implementing strategies
to improve customer satisfaction and retention.
Manage and supervise the customer service team, assigning tasks and monitoring performance.
Handle escalated customer issues and complaints, ensuring timely and effective resolution.
Develop and implement policies and procedures to ensure consistent and professional service delivery.
Train and coach new and existing customer service staff on best practices, product knowledge and company standards.
Analyze customer feedback and data, and identify areas for improvement and innovation.
Create and maintain reports on customer service metrics, such as satisfaction, retention and loyalty.
Collaborate with other departments, such as sales, marketing and operations, to ensure alignment of customer service objectives and strategies.
Establish and maintain positive relationships with key customers.
Requirements
Bachelor’s degree in business administration, communication or related field.
Minimum 5 years of experience as a customer service manager or similar role in a delivery or logistics company.
Proficient in Microsoft Office and customer relationship management (CRM) software.
Knowledge of customer service principles, practices and techniques.
Excellent leadership, communication and interpersonal skills
OTS is looking for a customer experience manager to lead the customer service team and ensure that OTS provides exceptional service to clients. As a customer care manager, you will be responsible for overseeing the daily operations of the customer service department, managing customer inquiries and complaints, and developing and implementing strategies
to improve customer satisfaction and retention.
Manage and supervise the customer service team, assigning tasks and monitoring performance.
Handle escalated customer issues and complaints, ensuring timely and effective resolution.
Develop and implement policies and procedures to ensure consistent and professional service delivery.
Train and coach new and existing customer service staff on best practices, product knowledge and company standards.
Analyze customer feedback and data, and identify areas for improvement and innovation.
Create and maintain reports on customer service metrics, such as satisfaction, retention and loyalty.
Collaborate with other departments, such as sales, marketing and operations, to ensure alignment of customer service objectives and strategies.
Establish and maintain positive relationships with key customers.
Requirements
Bachelor’s degree in business administration, communication or related field.
Minimum 5 years of experience as a customer service manager or similar role in a delivery or logistics company.
Proficient in Microsoft Office and customer relationship management (CRM) software.
Knowledge of customer service principles, practices and techniques.
Excellent leadership, communication and interpersonal skills
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Operations Supervisor - New Airport Hub
OTS is looking for an experienced and motivated operations supervisor to join our logistics team. As an operations supervisor, you will be responsible for overseeing the daily operations of a specific warehouse/hub.
Responsibilities
Plan, organize and coordinate the daily operations of the warehouse, including receiving, storing, picking, packing and shipping orders
Monitor and manage inventory levels, ensuring accuracy and availability of stock.
Supervise, coach and motivate warehouse staff, assigning tasks and resolving issues.
Enforce safety and quality policies and procedures, ensuring compliance with company and legal regulations.
Track and report on key performance indicators (KPIs), such as productivity, efficiency, quality
Identify and implement opportunities for improvement and cost reduction.
Qualifications
Minimum 3 years of experience as an operations supervisor or similar role in a logistics or warehousing environment.
Proficient in Microsoft Office and warehouse management software (WMS).
Knowledge of logistics principles, practices and regulations.
Excellent leadership, communication and interpersonal skills.
Strong organizational, analytical and problem-solving skills.
Ability to work under pressure and handle multiple tasks in a fast-paced environment
OTS is looking for an experienced and motivated operations supervisor to join our logistics team. As an operations supervisor, you will be responsible for overseeing the daily operations of a specific warehouse/hub.
Responsibilities
Plan, organize and coordinate the daily operations of the warehouse, including receiving, storing, picking, packing and shipping orders
Monitor and manage inventory levels, ensuring accuracy and availability of stock.
Supervise, coach and motivate warehouse staff, assigning tasks and resolving issues.
Enforce safety and quality policies and procedures, ensuring compliance with company and legal regulations.
Track and report on key performance indicators (KPIs), such as productivity, efficiency, quality
Identify and implement opportunities for improvement and cost reduction.
Qualifications
Minimum 3 years of experience as an operations supervisor or similar role in a logistics or warehousing environment.
Proficient in Microsoft Office and warehouse management software (WMS).
Knowledge of logistics principles, practices and regulations.
Excellent leadership, communication and interpersonal skills.
Strong organizational, analytical and problem-solving skills.
Ability to work under pressure and handle multiple tasks in a fast-paced environment
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Operations Supervisor - Aqaba new hub
OTS is looking for an experienced and motivated operations supervisor to join our logistics team. As an operations supervisor, you will be responsible for overseeing the daily operations of a specific warehouse/hub.
Responsibilities
Plan, organize and coordinate the daily operations of the warehouse, including receiving, storing, picking, packing and shipping orders
Monitor and manage inventory levels, ensuring accuracy and availability of stock.
Supervise, coach and motivate warehouse staff, assigning tasks and resolving issues.
Enforce safety and quality policies and procedures, ensuring compliance with company and legal regulations.
Track and report on key performance indicators (KPIs), such as productivity, efficiency, quality
Identify and implement opportunities for improvement and cost reduction.
Qualifications
#team #work #opportunities
Minimum 3 years of experience as an operations supervisor or similar role in a logistics or warehousing environment.
Proficient in Microsoft Office and warehouse management software (WMS).
Knowledge of logistics principles, practices and regulations.
Excellent leadership, communication and interpersonal skills.
Strong organizational, analytical and problem-solving skills.
Ability to work under pressure and handle multiple tasks in a fast-paced environment
OTS is looking for an experienced and motivated operations supervisor to join our logistics team. As an operations supervisor, you will be responsible for overseeing the daily operations of a specific warehouse/hub.
Responsibilities
Plan, organize and coordinate the daily operations of the warehouse, including receiving, storing, picking, packing and shipping orders
Monitor and manage inventory levels, ensuring accuracy and availability of stock.
Supervise, coach and motivate warehouse staff, assigning tasks and resolving issues.
Enforce safety and quality policies and procedures, ensuring compliance with company and legal regulations.
Track and report on key performance indicators (KPIs), such as productivity, efficiency, quality
Identify and implement opportunities for improvement and cost reduction.
Qualifications
#team #work #opportunities
Minimum 3 years of experience as an operations supervisor or similar role in a logistics or warehousing environment.
Proficient in Microsoft Office and warehouse management software (WMS).
Knowledge of logistics principles, practices and regulations.
Excellent leadership, communication and interpersonal skills.
Strong organizational, analytical and problem-solving skills.
Ability to work under pressure and handle multiple tasks in a fast-paced environment
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