تعلن شركة زين للاتصالات في الاردن عن حاجتها الى :
Corporate & Merchant Services Team Member - Zain Cash
- Ensure that all Zain Cash BTL/marketing materials are being steadily available with the partners.
- Support in preparing proposals and contracts to merchants.
- Communicate and work with other Zain Cash internal stakeholders (IT, compliance, legal, and finance) to make sure that Business KPIs are being met.
- Support partners with Zain Cash application and other digital channels and necessary training.
- Resolve issues concerned with partners that’s related to Zain cash operational processes.
- Work in coordination with sales to acquire high value (merchants, corporate).
- Prepare daily/weekly/monthly/quarterly/etc.… reporting measuring Zain Cash KPIs.
- Perform other duties related to the job assigned by the direct supervisor.
- Identifying and communicating liabilities to responsible parties and ensuring that only authorized parties’ access and/ or modify systems, applications, and information.
- Assessing organizational security threats and their impact and taking actions to eliminate/ reduce risk areas.
- Setting security controls according to the confidentiality and sensitivity levels and reporting security breaches.
- Supervise & validate the requests and the daily work over relative corporates and services.
- Make sure customer contracts are checked and archived according to CBJ rules.
- Handling customer inquiries and complaints.
- Handling corporate inquiries and complains
- Gathering market requirements to comply with technology updates.
- Develop and update business cycle related to operation.
- Make sure to keep Zain cash services are available on Zain cash agents 24/7.
- Keep related teams and portals updated with new Zain cash services and information.
- Responsible to train customer care team and any related teams with Zain cash products and services.
- Identifying and communicating liabilities to responsible parties and ensuring that only authorized parties’ access and/ or modify systems, applications, and information.
- Assessing organizational security threats and their impact and taking actions to eliminate/ reduce risk areas.
- Setting security controls according to the confidentiality and sensitivity levels and reporting security breaches.
- Performing other duties related to the job as assigned by the direct supervisor.
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