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Shop Sales & Services Manager
Key Accountabilities :
- Responsible for meeting monthly and annual sales targets in the assigned shop.
- Responsible to achieve the company’s KPI’s of NBS score by applying the appropriate process to ensure having unmatched customer experience.
- Monitor and report daily, weekly and monthly achievements against set targets.
- Responsible to coach each sales & services advisor on monthly basis in his/her shop, and build an development plan in order to achieve the quantitative and qualitative targets with alignment and coordination with sales academy.
- Manage and motivate staff to optimize and sustain sales performance, profitability and customer satisfaction.
- Deliver and insure his/her team awareness of needed knowledge and information about orange product, services, offers, updates, processes policies and procedures.
- Follow up on Team readiness, commitment, adherence, conduct and appearance.
- Liaise with all directions on issues related to the shop.
- Checkup, report and follow up on shop Readiness, shop environment, and layout according to orange policies and processes.
- Responsible to check and insure full compliance of customers contracts filling.
- Provide feedback on monthly basis for the devices demo lines and displays, Accessories line, flyers, and shop cleaning service provider following the agreed sales processes of each.
- Study and propose ways to improve shop and staff performance.
- Manage, forecast and prepare replenishment orders of products and merchandizing Responsible of cash and stock auditing.
- Monitor stock level and logistics inventory and coordinate with Warehouse and logistics department for issuing orders from the warehouse in accordance with company procedures and policies.
- Ensure compliance with established processes and procedures for sales and cash collection.
- Ensure relevant HR procedures are followed (appraisals, discipline, training, etc).
Education & Experience :
- Bachelor’s Degree in Business Administration, Telecommunication Engineering or Computer science.
- 5 -7 years’ experience in managing retail shops & managing people.
Location : Ma'an - Jordan
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