تعلن مؤسسة عبد الحميد شومان عن فتح باب التقدم للعمل ضمن فريق المؤسسة كأخصائي دعم تقني مساعد في دائرة تقنية المعلومات .
Job description
As a Technical Support Assistant at AHSF, you will be responsible on the following main tasks:
Maintain internal infrastructure requirements such as laptop and desktop computers, servers, routers, switches, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
Perform server administration tasks, including user/group administration, security permissions, group policies, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Manage Infrastructure and network administration such as On-Premise Server, VMware, Office 365, DNS, DHCP, Wi-Fi, Microsoft SQL Server, Active Directory, firewall, Azure Virtual Server, Remote VPN, and site-to-site tunnel administration and troubleshooting.
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
Lead desktop and helpdesk support. Ensure all desktop applications, workstations, and related equipment problems are solved on time.
Update and maintain operational documentation Infrastructure.
Conduct research and make recommendations for new approaches to improve the network.
Monitor network and security systems and security changes in line with the change control process.
Qualifications
Bachelor's degree in computer science, computer engineering, information technology, or any related field.
1-2 years of network administration and system administration experience.
Excellent communication and problem-solving skills.
Strong knowledge of systems and networking software, hardware, and networking protocols.
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security and storage.
If you have system administration and IT certifications in Linux, Microsoft, or other network-related fields is a plus.
Apply for the job
Do you want to join our team as our new Technical Support Assistant? Then we'd love to hear about you!
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