OPTIMIZA is hiring!
We are looking to hire a Technical Support /Help Desk Team Leader with the below responsibilities and capabilities:
• Responsible for end user’s IT devices, such as PC’s, Printers, and related equipment.
• Maintain user PCs, including upgrades and configuration as needed.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• High level of knowledge with network support tools, fundamentals, and technology.
• Resolved and provided guidance to engineers for escalated technical issues.
• Participated in customer meetings for escalated issues to provide faster resolution.
• Prepared and delivered technical presentations and demonstrations to customers.
• Coached and trained seasonal and full-time support personnel in processing inbound calls from customers while maintaining a high-level of customer satisfaction and exceeding department goals during peak call volumes.
• Conducted quarterly performance evaluations, support call evaluations, and interviewed new tech support applicants.
Requested qualifications:
• Bachelor degree in computer science or any other related field.
• 4-5 years of experience as team leader.
• Very good Command in English Language.
• Very good communication skills.
• Excellent Leadership and Team Building Skills.
Interested candidates please send your updated CV to email and mention the position in the subject tab.
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