We are one of the leading five stars hotels, located in the heart of Amman; the perfect starting point to discover your career path from. The ideal place whether for business or leisure, it provides a European luxury experience while featuring the most talented people from around the world.
Kempinski Hotel Amman is looking for a talented Reservations Agent who will be an addition to the vibrant Reservations Team.
As a Reservations Agent you are kindly requested to apply the following tasks:
SCOPE
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
OVERALL OBJECTIVES
The job of Reservations Agent is executed satisfactorily when:
Kempinski Reservation standards are implemented and complied to:
- All relevant data is entered and maintained in the systems in a timely and accurate manner.
- Data is reviewed on an ongoing basis.
MAIN RESPONSIBILITIES
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.
- Follow the internal up-sell program for Reservations department.
- Perform any other duties as assigned to them by management.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Education Level: Bachelor Degree is a must.
Job Details: Unlimited employment contract.
Job Level: Level 6 - You will be directly reporting to the Reservations Supervisor.
Payment: According to the hotel salaries scale.
Industry: Hospitality Industry.
For those who are interested and qualified, please forward your updated CV and apply .
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