ZagTrader looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Your responsibilities will include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to various IT issues. You will contact clients via phone and/or provide clear, written instructions and technical manuals.
A successful candidate should be customer service oriented, attentive to detail, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities, and learn new technologies quickly are some of the qualities a successful candidate will have. You will also need to be willing to respond to occasional off-hours outages and take part in subsequent service restoration efforts.
Responsibilities
- 2+ years’ experience supporting distributed systems in an enterprise production environment.
- Perform daily operational tasks such as completing change requests, resolving trouble tickets, server monitoring and problem triage.
- Write high performance Structured Query Language (SQL) queries and stored procedures.
- Manage and administer database environments.
- Work in a global application support team supporting products all over the world.
- Work closely with development team to provide detailed information for product improvement.
- Verify the quality of product; verify functionality and data output against requirements.
- Analyze user requirements and troubleshoot desktop, network & systems problems.
- Works under supervision and direction from more senior level roles
- Prioritize and manage several open issues at one time.
- Provide prompt and accurate feedback to customers.
- Build and maintain strong relationships with customers.
- Document processes and update knowledge base.
Qualifications
- 2 or more Years Proven work experience in Technical Support.
- Bachelor’s degree in computer engineering or computer science.
- Comprehensive knowledge of the fundamentals of computer science, especially in data structures, algorithms, software design, operating systems, and computer networks.
- Experiences with Databases & SQL language.
- SQL Server Database design and implementation of Stored procedures, integrity constraints, view, and advanced queries.
- Familiarity in frontend development “i.e.: JavaScript, jQuery, Angular, CSS, HTML5, Bootstrap”.
- Strong understanding of Windows operating systems and administration.
- In-depth technical problem-solving and communication skills.
- Understanding of virtual networks and controlling access between virtual networks; ability to troubleshoot server to server communication problems between secure networks.
- Understanding of LAN hardware, such as servers, switches, and storage systems ability to learn new systems and integrate them into the infrastructure.
- Good understanding of communication/data encryption technologies, web applications, and Relational Database Systems.
- Understand data structures, data modelling and software architecture.
Personal Characteristics
- Very Good in English.
- Excellent interpersonal and communication skills.
- Willingness to identify, implement and drive improvements.
- Ability to learn and troubleshoot quickly and independently.
- Flexibility with regards to working outside normal business hours as required.