أخر الاخبار

الرئيسية جميع الوظائف

وظائف شاغرة لدى اللجنة الدولية للصليب الأحمر براتب يصل الى ٣٠٠٠ دولار


تعلن The International Committee of the Red Cross- ICRC في الاردن عن حاجتها الى :


Regional Support Team Leader

الوصف الوظيفي

PURPOSE, SCOPE AND IMPACT 
The Regional Support Team Leader manages a small team that provides customer support, master data management and training on logistics information systems within a given region. S/he also provides second-level support within a given functional area.
MAIN ACCOUNTABILITIES, DUTIES AND RESPONSIBILITIES
  • Ensures that timely and appropriate second-level support is provided to users of JD Edwards and related applications

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  • Ensures that unsolved or complex issues are referred to third-level support staff.

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  • Provides data and reports to management.

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  • Contributes to creating a shared knowledge base.

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  • Ensures data consistency on supported sites.

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  • Organizes and provides training for key users and new logicians.

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  • Assists with training and/or post go-live support for newly migrated sites.

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  • Carries out exceptional processes for small sites with limited capacity.

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  • Manages a team that provides customer support, master data management and training within a given region.

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  • Participates in testing of new functionalities and reports releases.

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  • Writes and/or updates local procedures and manuals.

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  • On request, contributes to the BUILD phase of projects (e.g. contribute to design, participate in test campaigns) as Business Analyst

People Management Responsibilities
  • Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision

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  • Makes sure that deadlines for the PMD cycle are met

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  • Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members

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  • Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information

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  • Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed

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  • Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year

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  • Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities
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    RELATIONSHIPS

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  • Internally, interacts with the key users of the JD Edwards software, third level support staff and Business analysts.

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  • No external relationships.

GENERAL DUTIES 
  • Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement

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  • Understands and adheres to the ICRC Code of Conduct

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  • Understands the roles of the components of the International Red Cross and Red Crescent Movement

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  • Respects and observes staff regulations and security rules at all times

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  • Represents the ICRC in a professional manner at all times

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  • Develops and maintains a pleasant and conducive working environment with colleagues and line managers

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  • Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC

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  • May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary


المهارات

PROFESSIONAL EXPERIENCE AND EDUCATION REQUIRED 
  • University degree, High School level or Business and Administration education; 

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  • 10 years overall professional experience;

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  • Fluent in spoken and written English; 

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  • Excellent computer skills; 

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  • Experience in a first line support on supply chain processes in an ERP; 

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  • Proven experience in training on ERP; 

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  • Experience as Business Analyst;

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  • Knowledge of logistics and supply chain activities. 

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  • Good knowledge of ERP-System in a distribution environment. JD Edwards an important plus

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  • Confirmed experience managing a small team

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  • Customer and solution oriented
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الأقسام

أخر المواضيع من قسم : جميع الوظائف




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